SIOKIUU Customer Care

Return & Refund Policy

Review return eligibility, shipping responsibilities, refund options, and how to request assistance from SIOKIUU support.

30-Day Returns

Return requests are accepted within 30 days after delivery for eligible products.

Return Shipping

For non-quality-related returns, customers are responsible for return shipping costs.

Quality Issues

If an issue is caused by a product defect or our error, SIOKIUU covers related approved costs.

Returns & Refunds

Eligible returns may be requested within 30 days of delivery. Please review the requirements below before contacting SIOKIUU support.

Return eligibility

  • Return window: Submit your request within 30 days of the delivery date.
  • Product condition: For returns not caused by a product issue, the item must be in its original packaging and in resalable condition.
  • Restocking fee: SIOKIUU does not charge a restocking fee for eligible returns.

Return shipping and product issues

  • Non-quality-related returns: The customer is responsible for return shipping costs.
  • Product defects or order errors: If the issue is caused by a product defect or an error on our side, SIOKIUU will cover approved related costs, including return shipping and repair, replacement, or refund as appropriate.

How to request a return

Email support@siokiuupower.com with your order number, product model, a clear description of the issue, and photos or a short video when relevant. Our support team will review the request and provide the next steps.