Warranty Coverage
SIOKIUU provides a limited warranty on eligible generators purchased from SIOKIUU or an authorized sales channel. Warranty support covers qualifying defects in materials or workmanship in mechanical and electrical components.
Coverage Period
- Residential or personal use: 3 years from the original purchase date.
- Commercial or industrial use: 270 days from the original purchase date.
What the Warranty Covers
For a confirmed covered defect, SIOKIUU may provide troubleshooting, replacement parts, repair, product replacement, or a refund, depending on the product condition and the nature of the issue. Warranty service must be reviewed and authorized by SIOKIUU Support before repair, return, or replacement work begins.
Replacement Product Coverage
A replacement product does not begin a new warranty period. It remains covered only for the unexpired portion of the original product's warranty, measured from the original purchase date.
Transferability
Warranty coverage stays with the eligible product for the remainder of the original warranty period. A subsequent owner may request warranty service by providing the original proof of purchase and the product model or serial number when available.
Approved Warranty Costs
When SIOKIUU confirms that an issue is covered, SIOKIUU will cover the approved costs associated with the authorized warranty remedy. Do not ship a product or arrange third-party repairs before receiving instructions from SIOKIUU Support.
What Is Not Covered
- Normal wear, routine maintenance, or consumable parts such as filters and O-rings.
- Misuse, neglect, improper storage, overloading, modification, accident, or operation contrary to the owner's manual.
- Cosmetic damage that does not affect operation.
- Accessories such as starter batteries and storage covers unless specifically stated otherwise.
- Failures caused by non-genuine parts, unauthorized repairs, force majeure, improper utility backfeeding, or using the generator as a permanent replacement for utility power.
How to Request Warranty Service
- Contact support@siokiuupower.com.
- Provide the original order number or proof of purchase, product model, serial number when available, and a clear description of the issue.
- Include clear photos or a short video when requested so the support team can evaluate the problem.
- Follow the repair, parts, return, replacement, or refund instructions provided by SIOKIUU Support.
Warranty claims are handled directly by SIOKIUU Support. Please contact us before returning the generator to a retailer or shipping it to any service location.