FAQs

We are committed to helping all customers with any questions about using our products. If you cannot find the answer to your question below, please contact us at

support@siokiuupower.com
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Generators

A generator can power various home appliances, electronics, and outdoor equipment such as refrigerators, lights, TVs, laptops, phone chargers, and small power tools. The actual devices supported depend on the generator’s rated running wattage and starting wattage.
No. Generators must always be used outdoors in a well-ventilated area. Never operate them indoors, in garages, or enclosed spaces due to the risk of carbon monoxide poisoning.
The generator should be placed at least 6 meters (20 feet) away from any building, with the exhaust directed away from doors, windows, and vents to prevent fumes from entering indoors.
It depends on your power needs:
2500W: basic use (lights, phones, small devices)
3200W: daily home use (refrigerator, TV, microwave)
4500W: heavy load use (air conditioner, power tools, multiple devices)
Yes, but only higher wattage models (typically 3200W and above). Air conditioners have compressors that require higher starting wattage than running wattage, so sufficient power reserve is necessary.
This generator uses a recoil (pull-start) system and does not include electric start.
Starting steps:
1.Add gasoline fuel
2.Place the unit outdoors in a well-ventilated area
3.Turn on the fuel valve and power switch
4.Pull the recoil cord to start the engine
5.Let it warm up before connecting devices
Yes. Devices can be plugged directly into the generator outlets. Use properly rated outdoor extension cords and avoid overloading the system.
Our generators is gasoline-powered only and does not support diesel or propane. Use fresh unleaded gasoline for optimal performance and reliable starting.
We recommend using 10W-30 engine oil, suitable for most operating temperatures and providing reliable engine protection.
Change the oil after the first 20–30 hours of use, then every 50–100 hours depending on operating conditions.
It is not recommended to use the generator in rain or snow. If necessary, use a protective cover while ensuring proper ventilation and preventing water from entering electrical components.
Carbon monoxide is a colorless, odorless toxic gas produced during operation. Generators must be used outdoors to prevent dangerous gas buildup.
Back feeding is the dangerous practice of connecting a generator to household wiring. It can cause electric shock, fire hazards, or injury to utility workers and is strictly prohibited.
Possible causes include low or stale fuel, low oil level, spark plug issues, or incorrect choke setting. Check each factor and try restarting.
Yes, but the total load must not exceed the generator’s rated running wattage. It is recommended to start high-power devices first.
1. Check the Oil Level Ensure the oil level is correct. Too much or too little oil can prevent the mower from starting. Use the dipstick to confirm the proper level after adding oil.
2. Check the Starter Cable Make sure the starter cable connector has not come loose or fallen off.
3. Inspect the Spark Plug Check if the spark plug connection is loose or carbonized. Carbon buildup can reduce ignition efficiency.
For normal household use, carbon buildup is unlikely within 1–2 years unless poor-quality gasoline is used.
Clean the spark plug with a suitable cleaner. If it cannot be cleaned and the product is still under warranty, we will send a replacement.
4. Check for Engine Flooding If the engine has been started repeatedly, it may be flooded with fuel, preventing the spark plug from firing. Let it sit for a while before trying again.
5. Inspect the Air Filter Remove the air filter and check if it’s wet with gasoline. If wet, dry the sponge in the sun and reinstall before starting. A wet filter blocks airflow and can cause stalling or starting issues. Contact us if you need a replacement filter.
6. Check the Carburetor If the mower hasn’t been used for a long time, gasoline may evaporate and form a gel that clogs the carburetor. Cleaning the carburetor may fix the problem.
7. Use the Primer Bulb When starting the engine for the first time, press and release the primer bulb three times to help the engine start more easily.
A gasoline engine not starting is usually related to the fuel or ignition system. Ensure the fuel valve is open, the choke is properly set, and the spark plug is functioning correctly. Also check the oil level, as low-oil protection may prevent the engine from starting.
Oil leakage is usually caused by overfilled engine oil, worn seals, or improper storage angle during transport. Check whether oil exceeds the recommended level and ensure the unit is stored upright. If seals are damaged, contact support for repair or replacement.
This issue may be caused by breaker protection activation, poor outlet connection, or unstable internal voltage. Turn off the generator, disconnect all loads, restart the unit, and reconnect devices one by one. If the issue persists, inspect the outlets or contact support.
A clogged carburetor is a common cause of starting issues. Remove the carburetor and clean it using a carburetor cleaner to remove fuel residue and debris. Ensure all jets are clear. If inexperienced, professional servicing is recommended.

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