Thank you for shopping at SIOKIUU. We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.
1. Eligibility for Returns
- Returns are accepted within 30 days of the delivery date.
- The product must be unused, undamaged, and in its original packaging, with all accessories and manuals included.
- A valid proof of purchase (order number, invoice, or receipt) is required.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been used or show signs of wear and tear.
- Customized or special-order items.
- Clearance or final-sale items.
- Consumables (such as fuel or oil).
3. Return Process
- Contact our customer service team at [support@email.com] within 30 days of delivery.
- Provide your order number and reason for return.
- Our team will review your request and provide return instructions, including the return shipping address.
- Once your return is received and inspected, we will notify you of the approval or rejection.
Please note: Customers are responsible for return shipping costs, unless the product is defective or the wrong item was sent.
4. Refunds
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping fees, customs duties, and handling charges are non-refundable.
- If the product was purchased with a discount or promotion, the refund will reflect the actual amount paid.
5. Exchanges
We currently do not offer direct product exchanges. If you wish to replace an item, please return the original item for a refund and place a new order.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos/videos as evidence. We will arrange a replacement or a full refund at no extra cost.
7. Contact Us
If you have any questions about our return policy, please contact us:
Address: 11281 Citrus Ave
Fontana, CA 92337
United States
Email: support@siokiuupower.com