At SIOKIUU, we are committed to providing our customers with a transparent, reliable, and worry-free shipping experience. We proudly offer free standard shipping on all orders, with products shipped directly from our U.S. warehouse:
11281 Citrus Ave, Fontana, CA 92337, United States
By placing an order with us, you agree to the following shipping terms and conditions.
Order Processing Time
- All orders are processed within 2–5 business days after payment is confirmed.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- Once your order has been shipped, you will receive a confirmation email containing tracking details.
Shipping Costs
- Free shipping applies to all orders—no minimum purchase is required.
- No hidden fees are added to the product price at checkout.
Estimated Delivery Time
- Average delivery timeframe: 4–15 business days after dispatch.
- Actual delivery time depends on factors such as:
- Shipping destination and distance from our warehouse
- Weather conditions and natural events
- Carrier delays
- Customs clearance (for international orders)
Please note: While we make every effort to ensure timely delivery, we cannot guarantee exact delivery dates due to factors beyond our control.
Shipping Carrier
- We primarily use FedEx for shipping.
- In certain cases, we may use alternative carriers to ensure timely delivery.
Shipping Damage & Loss
We take responsibility for your order until it is delivered to your address.
- If your order is lost in transit, we will replace the item or issue a full refund at no additional cost.
- If your order arrives damaged, you must notify us within 7 days of delivery and provide supporting evidence (photos/videos).
- Once verified, we will arrange for a replacement or refund.
- We are not liable for damage or loss that occurs after delivery has been confirmed by the carrier.
Order Tracking
- Once your order has been shipped, a tracking number will be provided via email.
- You can track your shipment directly on the FedEx website or by using the link provided in your confirmation email.
Incorrect or Undeliverable Addresses
- Customers are responsible for providing accurate and complete shipping information at checkout.
- If a package is returned to us due to an incorrect or incomplete address, or if delivery is refused, the customer may be responsible for reshipping fees.
Contact Us
If you have any questions regarding shipping, please contact us:
Address: 11281 Citrus Ave, Fontana, CA 92337, United States
Email: support@siokiuupower.com